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Tele-Collections Officer

Posting ID: jobdetails-credit-collection-090430155901

Updated: this week

Recruit Express Pte Ltd - Banking & Finance

Tele-Collections Officer

Job Responsibilities:

Collections

  • Handle inbound/outbound collection calls in a fully automated dialer environment
  • Manage and update all collection activities/conversation arrangement into collections system
  • Provide detailed breakdown of amount payable to customers & be able to explain to customer how amount is derived
  • Spin collection efforts to meet overall collections efficiency & delinquency rates
  • Conduct skip tracing independently on un-contactable accounts
  • Negotiate with customers on repayment amount & payment dates
  • To provide a reasonable level of customer service
  • Accountability & Dissemination of Info
  • Ensure all files are updated and work in accordance to internal compliance policy
  • To take ownership in resolving customer issues
  • Ability to handle any walk in customer should they come in to negotiate on payment
  • Ensure all collections metric/KPIs/targets are met

Job Requirements:

  • GCE 'O' Levels and above
  • Proficient in Microsoft Office
  • Possess excellent communication skills
  • Only Singaporeans and Singapore PRs need apply

*Interested applicants, please apply online below with your resume in MS Words.

Qualification O-Level
Yr(s) Exp 1
Zonal Segregation Central
Salary Not Specified / Negotiable
Job Type Full Time, Permanent, Contract-to-Perm
 
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