Posting ID: jobdetails-credit-collection-090430155901
Recruit Express Pte Ltd - Banking & Finance
Tele-Collections Officer
Job Responsibilities:
Collections
- Handle inbound/outbound collection calls in a fully automated dialer environment
- Manage and update all collection activities/conversation arrangement into collections system
- Provide detailed breakdown of amount payable to customers & be able to explain to customer how amount is derived
- Spin collection efforts to meet overall collections efficiency & delinquency rates
- Conduct skip tracing independently on un-contactable accounts
- Negotiate with customers on repayment amount & payment dates
- To provide a reasonable level of customer service
- Accountability & Dissemination of Info
- Ensure all files are updated and work in accordance to internal compliance policy
- To take ownership in resolving customer issues
- Ability to handle any walk in customer should they come in to negotiate on payment
- Ensure all collections metric/KPIs/targets are met
Job Requirements:
- GCE 'O' Levels and above
- Proficient in Microsoft Office
- Possess excellent communication skills
- Only Singaporeans and Singapore PRs need apply
*Interested applicants, please apply online below with your resume in MS Words.
Qualification |
O-Level |
Yr(s) Exp |
1 |
Zonal Segregation |
Central |
Salary |
Not Specified / Negotiable |
Job Type |
Full Time, Permanent, Contract-to-Perm |
|